Privacy Policy

At Congo African Greys (C.A.Gs), we value your privacy and are committed to protecting your personal information by providing a secure African Grey Parrot purchase experience for all our customers.

This privacy policy explains how we collect, use, and safeguard your data when you visit our website, purchase a parrot, or interact with us.

1. Information We Collect

We may collect the following personal information:

• Personal Information — Name, email address, phone number, shipping/billing address.
• Payment Information — Payment method details (Zelle or Cash App). We do not store credit card or bank details.
• Order Information — Details about your purchased parrot, including species, age, and health records.
• Communication Data — Any messages, emails, or customer support inquiries.
• Website Usage Data — IP address, browser type, and pages visited on our site (collected via cookies).

2. How We Use Your Information

• Order Fulfillment & Delivery — To process payments, arrange shipping, and provide order updates.
• Customer Support — To respond to inquiries and resolve issues.
• Marketing & Promotions — To send special offers, newsletters, and updates (only if you opt-in).
• Fraud Prevention & Security — To protect against unauthorized transactions.

We never sell, rent, or share your personal information with third parties unless required by law.

3. Data Retention & Deletion

• We retain personal data only as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.
• You can request deletion of your personal information by contacting us.
• If legal obligations require us to retain certain information (such as tax or purchase records), we will notify you accordingly.

4. How We Protect Your Data

• Encrypted Transactions — Payment and sensitive data are securely encrypted.
• Strict Access Controls — Only authorized personnel can access your data.
• Regular Security Audits — We review and update security measures regularly.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies help us:

• Recognize repeat visitors and save preferences.
• Improve website functionality and performance.
• Track page visits and customer interactions.

You can disable cookies in your browser settings if you prefer not to be tracked.

6. Third-Party Data Sharing

We only share necessary data with trusted third parties to complete transactions and improve services, including:

• Shipping Carriers — To deliver parrots safely.
• Payment Processors — To facilitate secure payments.
• Veterinary Services — If health documentation is required.

For more information on consumer data rights in the U.S., please visit:

• Federal Trade Commission (FTC) – Privacy & Security
• National Institute of Standards and Technology (NIST) – Consumer Privacy Framework

7. Your Privacy Rights (GDPR & CCPA Compliance)

• Access & Correction: You can request a copy of or corrections to your data.
• Opt-Out: Unsubscribe from marketing emails anytime.
• Data Deletion: Request permanent removal of your data unless required for legal purposes.

Contact us for any privacy concerns.

8. Updates to This Policy

We may update this Privacy Policy periodically. Please check back for the latest version. Last Updated: February 21, 2025.